Is emmanuellejane.com the official brand website?
Yes. emmanuellejane.com is the official online boutique of Emmanuelle Jane Paris, a French perfume house. The full catalogue, prices and product pages in French and English are published there.
Frequently asked questions
The answers below repeat the information shown on the emmanuellejane.com online boutique. If in doubt, the cart, the payment page and the terms of sale prevail.
The Maison and this site
How can I contact Emmanuelle Jane Paris?
By email at info@emmanuellejane.com or through the form on the Contact page. The published address is 3 rue Robespierre, 94500 Champigny-sur-Marne, France.
Are customer reviews verified?
A review can only be submitted on a product page with the number of a paid order for that perfume and the email address used for that order. Every review is checked before publication.
Delivery
How much does delivery cost?
Shipping depends on the country selected in the cart: €6.90 for France, €12.90 for Europe and €19.90 for other countries. Delivery is free from €80 of purchases, whatever the destination.
Which countries do you deliver to?
France, Europe and international destinations. Choose your delivery country in the cart: the shipping cost is shown before payment.
How long does delivery take?
The estimated delivery time for your country is shown on the payment page, before you confirm the order.
How can I track my order?
From the order tracking page of the site (/en/suivi-commande), or by writing to info@emmanuellejane.com with your order number.
Payment
How does payment work?
Payment is made online on the secure Stripe Checkout page. Payment details are processed by Stripe; the boutique only receives the transaction reference and status.
Do I need an account to order?
No. You can order without an account: choose the delivery country in the cart, then proceed to payment.
Are prices in euros?
Yes. Prices are shown in euros on each product page. The total including delivery is shown in the cart before payment.
Returns and exchanges
Can I return a perfume?
The site states returns within 30 days. To arrange a return or an exchange, write to info@emmanuellejane.com with your order number.
Where are the terms of sale?
On the Terms of sale page (/en/cgv). Questions about these terms can be sent to info@emmanuellejane.com.
Professionals
How can I become a stockist?
Shops and professionals can apply on the Become a distributor page or write to info@emmanuellejane.com.
Another question? info@emmanuellejane.com · Contact page · Terms of sale